{"id":21521,"date":"2025-04-03T16:32:50","date_gmt":"2025-04-03T15:32:50","guid":{"rendered":"https:\/\/promo.cymru\/?p=21521"},"modified":"2025-04-10T13:44:48","modified_gmt":"2025-04-10T12:44:48","slug":"grwp-cynefin-ap","status":"publish","type":"post","link":"https:\/\/promo.cymru\/cy\/2025\/04\/03\/grwp-cynefin-ap\/","title":{"rendered":"Gwella Ymgysylltiad Gr\u0175p Cynefin gyda Thenantiaid"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Bu ProMo Cymru yn cefnogi Gr\u0175p Cynefin i ailwampio eu ap i denantiaid, ApCynefin, i gwrdd ag anghenion eu defnyddwyr a gwella ymgysylltiad gyda thenantiaid.<\/h2>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Beth oedd y broblem?<\/h3>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Mae <a href=\"https:\/\/www.grwpcynefin.org\/\">Gr\u0175p Cynefin<\/a> yn darparu ystod eang o wasanaethau tai a chymunedol ar draws Gogledd Cymru a Gogledd Powys. Maent yn cynnig amrywiaeth o opsiynau tai, yn cynnwys tai rhent, tai gwarchod, cyfleusterau gofal ychwanegol, a thai fforddiadwy.<\/p>\n\n\n\n<p>Tu hwnt i dai, maent yn ymgysylltu gyda\u2019r gymuned drwy fentrau fel canolfannau cymuned, rhaglenni atal digartrefedd a grantiau cymunedol. Maent yn cynnig cyngor ar dai, cyflogaeth a rheoli dyled.<\/p>\n\n\n\n<p>Fe lansiodd Gr\u0175p Cynefin <a href=\"https:\/\/www.grwpcynefin.org\/fy-nghartref-dwin-denant\/eich-tenantiaeth\/apcynefin\/\">ApCynefin<\/a> yn 2019, gyda\u2019r nod o ddarparu platfform cyfleus i denantiaid reoli eu tenantiaeth. Er bod oddeutu 800 o denantiaid wedi lawrlwytho\u2019r ap, roedd defnydd rheolaidd yn brin. Roedd yr ap wedi dyddio, ac yn methu cystadlu gyda datblygiadau newydd, ac felly roedd yn anodd apelio at bobl. Roedd Gr\u0175p Cynefin eisiau trawsnewid ApCynefin fel eu prif ddull o gyfathrebu ac adnodd hawdd i\u2019w ddefnyddio i denantiaid.<\/p>\n\n\n\n<p>Fe ymunodd Gr\u0175p Cynefin \u00e2 <a href=\"https:\/\/promocymru.notion.site\/Rhaglen-Cynllunio-Gwasanaeth-Digidol-i-r-Trydydd-Sector-5ddaf32eebfb46b59e6132396016ec8f\">Rhaglen Cynllunio Gwasanaeth Digidol<\/a> ProMo Cymru er mwyn mynd i\u2019r afael a\u2019r heriau yma.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/In-blog-ProMo-New-Website-Image-1-1024x576.jpg\" alt=\"Testun sy'n dweud 'cefnogaeth ddigidol trydydd sector' ar gefndir oren, pinc a porffor\" class=\"wp-image-21523\" srcset=\"https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/In-blog-ProMo-New-Website-Image-1-1024x576.jpg 1024w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/In-blog-ProMo-New-Website-Image-1-300x169.jpg 300w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/In-blog-ProMo-New-Website-Image-1-768x432.jpg 768w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/In-blog-ProMo-New-Website-Image-1-1536x864.jpg 1536w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/In-blog-ProMo-New-Website-Image-1-2048x1152.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Ein ffordd o weithio<\/h3>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Mae ProMo Cymru yn cyflwyno\u2019r Rhaglen Cynllunio Gwasanaeth Digidol i sefydliadau trydydd sector yng Nghymru. Gyda\u2019r rhaglen yma, mae sefydliadau yn derbyn hyfforddiant, mentora ac arweiniad i gynllunio a datblygu gwasanaeth digidol newydd, neu i ail feddwl gwasanaethau presennol, gan ddefnyddio\u2019r fethodoleg cynllunio gwasanaeth. Mae cyfranogwyr yn dilyn y broses Darganfod, Diffinio, Datblygu a Chyflwyno i ddarganfod datrysiadau sydd yn gwneud gwir wahaniaeth wrth ganolbwyntio ar y defnyddwyr.<\/p>\n\n\n\n<p>Bwriad y cwrs yw darparu cyfranogwyr gyda\u2019r wybodaeth a\u2019r sgiliau i gynllunio gwasanaethau digidol hygyrch sydd yn canolbwyntio ar y defnyddwyr, fydd yn arwain at ganlyniadau gwell i gymunedau Cymru.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Ymchwilio anghenion defnyddwyr<\/h3>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Derbyniodd yr ymchwil defnyddwyr gymysgedd o adborth cadarnhaol ac awgrymiadau am sut i wella. Yr adborth allweddol oedd:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Problemau gyda mewngofnodi ac ailosod cyfrinair yn rwystr i bobl oedd eisiau defnyddio\u2019r ap<\/li>\n\n\n\n<li>Roedd pobl yn meddwl bod yr ap wedi dyddio ac nid oedd yn ymarferol iawn.<\/li>\n\n\n\n<li>Roedd tenantiaid yn gwerthfawrogi gallu gwirio balans rhent a dewisiadau talu, ond roedd yr angen i fewnbynnu eu cyfeiriad mwy nag unwaith yn rhwystredig.<\/li>\n\n\n\n<li>Roedd gallu gwneud cais am waith cynnal a chadw yn ddefnyddiol, ond bod angen ffordd o gael diweddariadau am y gwaith<\/li>\n\n\n\n<li>Derbyniodd yr ap sg\u00f4r ar gyfartaledd o 3.63\/5.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/DSC04494-1024x683.jpg\" alt=\"Dau aelod o staff Gr\u0175p Cynefin yn cyflwyno adborth gan denantiaid\" class=\"wp-image-21186\" srcset=\"https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/DSC04494-1024x683.jpg 1024w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/DSC04494-300x200.jpg 300w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/DSC04494-768x512.jpg 768w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/DSC04494-1536x1025.jpg 1536w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/DSC04494-2048x1366.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Gwneud newidiadau yn unol \u00e2\u2019r adborth<\/h3>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>I ddechrau, roedd Gr\u0175p Cynefin yn meddwl bod gwneud newidiadau i\u2019r ap am fod yn gostus. Fodd bynnag, roeddent yn falch o glywed bod modd gwneud llawer o\u2019r newidiadau yn fewnol.<\/p>\n\n\n\n<p>Cawsant hyfforddiant gan ddarparwr yr ap a gwneud newidiadau yn y safle prawf, gan gynnwys diweddaru gwedd yr ap i gyd-fynd \u00e2 brand newydd Gr\u0175p Cynefin. Fe wnaethant symleiddio&#8217;r broses gofrestru i&#8217;w gwneud yn haws i bobl gofrestru.<\/p>\n\n\n\n<p>Er mwyn gwella cynnwys yr ap, fe wnaethant ychwanegu adran newyddion oedd yn cysylltu gyda\u2019r adran newyddion ar eu gwefan. Fe wnaethant ail-ddylunio&#8217;r dudalen flaen i gynnwys mwy o wybodaeth megis manylion tenantiaeth a chrynodeb o\u2019u cyfrifon rhent, gwaith cynnal a chadw, a manylion cyswllt.<\/p>\n\n\n\n<p>Mae Gr\u0175p Cynefin yn bwriadu rhoi\u2019r newidiadau yma ar waith a chasglu adborth gan denantiaid yn 2025.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"726\" src=\"https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/13-1024x726.jpg\" alt=\"Llun agos o logo'r app store ar ff\u00f4n\" class=\"wp-image-21194\" srcset=\"https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/13-1024x726.jpg 1024w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/13-300x213.jpg 300w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/13-768x545.jpg 768w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/13-1536x1090.jpg 1536w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/13.jpg 1748w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Canlyniadau a dysgu<\/h3>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Ar \u00f4l profi, bydd effaith y newidiadau yn cael eu hasesu. Fodd bynnag, mae\u2019r prosiect wedi tanio sgyrsiau yn fewnol ac wedi arwain y ffordd i welliannau hirdymor.<\/p>\n\n\n\n<p>Un wers allweddol o\u2019r rhaglen i Gr\u0175p Cynefin oedd pwysigrwydd dynodi amser i ganolbwyntio ar ddatblygu\u2019r ap. Yn benodol, roedd y t\u00eem staff wedi dysgu gwerth ystyried y defnyddwyr wrth ddylunio, gan gynnwys gofyn cwestiynau agored ac ystyried safbwynt y tenantiaid. Budd enfawr oedd darganfod bod nifer o newidiadau yn gallu cael eu gwneud yn fewnol heb gostau ychwanegol.<\/p>\n\n\n\n<p>Fe ddywedodd aelod o staff Gr\u0175p Cynefin am yr hun roeddent wedi dysgu:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cI beidio cymryd yn ganiataol ein bod yn deall beth mae tenantiaid eisiau, i ofyn cwestiynau agored ac i feddwl o safbwynt y defnyddwyr.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>Fe wynebodd Gr\u0175p Cynefin nifer o heriau yn ymwneud ag amserlenni a dibyniaeth ar adrannau eraill. Fe wnaethon nhw hefyd ddarganfod cymhlethdodau wrth weithredu rhai nodweddion o&#8217;r ap, fel elfen gwaith cynnal a chadw a fyddai&#8217;n ei gwneud hi&#8217;n haws i denantiaid adrodd am atgyweiriadau. Sylwasant fod llawer o waith angen ei wneud yn gyntaf gan yr adran cynnal a chadw i roi trefn ar bethau cyn y gallent weithredu&#8217;r newid hwn.<\/p>\n\n\n\n<p>O ran heriau, roedden nhw\u2019n dweud:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cNi all newidiadau ddigwydd dros nos, rhaid inni edrych ar bethau o safbwynt busnes.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>Bydd Gr\u0175p Cynefin yn lansio fersiwn newydd o\u2019r porth ymhen ychydig fisoedd. Er mwyn osgoi dyblygu gwaith ac i sicrhau&#8217;r defnydd gorau o adnoddau, maent wedi penderfynu aros am y fersiwn newydd o&#8217;r porth i weithredu newidiadau pellach i&#8217;r ap. Maen nhw&#8217;n gobeithio bydd hyn yn rhoi mwy o amser iddyn nhw weithio&#8217;n agosach gyda&#8217;r tenantiaid i sicrhau bod yn ap yn iawn iddyn nhw.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/DSC04519-1024x683.jpg\" alt=\"Dau aelod o staff Gr\u0175p Cynefin yn gwneud cyflwyniad o flaen stafell o weithwyr professiynol\" class=\"wp-image-21190\" srcset=\"https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/DSC04519-1024x683.jpg 1024w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/DSC04519-300x200.jpg 300w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/DSC04519-768x512.jpg 768w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/DSC04519-1536x1025.jpg 1536w, https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/DSC04519-2048x1366.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Diddordeb yng ngrym cynllunio gwasanaeth ar gyfer eich sefydliad?<\/h3>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Yma yn ProMo Cymru rydym yn helpu sefydliadau i gynllunio gwasanaethau gwell gyda\u2019r bobl sydd yn defnyddio methodoleg <a href=\"https:\/\/promo.cymru\/cy\/services\/\">cynllunio gwasanaeth<\/a>. Mae ein dull yn cyfuno ein profiad gwaith ieuenctid, trefnu cymunedol, cyd-gynllunio, ac ymgysylltu diwylliannol ac mae ein meddwl creadigrwydd digidol yn sail iddo.<\/p>\n\n\n\n<p>Roedd Cyswllt Conwy yn un o chwe sefydliad trydydd sector a fynychodd garfan 2024 y Rhaglen Cynllunio Gwasanaeth Digidol. Diolch i gyllid Cronfa Gymunedol y Loteri Genedlaethol i\u2019r <a href=\"https:\/\/promo.cymru\/cy\/project\/cefnogaeth-ddigidol-trydydd-sector\/\">prosiect Cefnogaeth Ddigidol Trydydd Sector<\/a>. Roedd ProMo Cymru yn gallu cynnig t\u00e2l o \u00a34,800 i bob sefydliad fu\u2019n cymryd rhan i gyfrannu tuag at amser staff ac adnoddau ar gyfer y cwrs 7 mis.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bu ProMo Cymru yn cefnogi Gr\u0175p Cynefin i ailwampio eu ap i denantiaid, ApCynefin, i gwrdd ag anghenion eu defnyddwyr a gwella ymgysylltiad gyda thenantiaid. Beth oedd y broblem? Mae Gr\u0175p Cynefin yn darparu ystod eang o wasanaethau tai a chymunedol ar draws Gogledd Cymru a Gogledd Powys. Maent yn cynnig amrywiaeth o opsiynau tai, [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":21193,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[2078,2114,2116,2120],"tags":[2407,2408,2409,2410,2070,2411,2071,2412,2311,2313,2314,2363,2397,2400,2401,2403,2404,2405],"class_list":["post-21521","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cynllunio-gwasanaeth","category-astudiaethau-achos-dts","category-hyfforddiant-dts","category-digidol-trydydd-sector","tag-tai-2","tag-tenantiaid-2","tag-adborth","tag-ymchwil-defnyddwyr","tag-digital-service-design-cy","tag-cartrefi","tag-digital-service-design-programme-cy","tag-trydydd-sector-3","tag-service-design-course-cy","tag-service-design-programme-cy","tag-service-design-thinking-cy","tag-trydydd-sector-digidol","tag-app-development-cy","tag-grwp-cynefin-cy","tag-housing-cy","tag-third-sector-support-wales-cy","tag-user-research-cy","tag-dylunio-gwasanaeth-digidol"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gwella-Ymgysylltiad-Gr\u0175p-Cynefin-gyda-Thenantiaid<\/title>\n<meta name=\"description\" content=\"Bu ProMo Cymru yn cefnogi Gr\u0175p Cynefin i ailwampio eu ap i denantiaid, ApCynefin, i gwrdd ag anghenion eu defnyddwyr a gwella ymgysylltiad gyda thenantiaid.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/promo.cymru\/cy\/2025\/04\/03\/grwp-cynefin-ap\/\" \/>\n<meta property=\"og:locale\" content=\"cy_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gwella-Ymgysylltiad-Gr\u0175p-Cynefin-gyda-Thenantiaid\" \/>\n<meta property=\"og:description\" content=\"Bu ProMo Cymru yn cefnogi Gr\u0175p Cynefin i ailwampio eu ap i denantiaid, ApCynefin, i gwrdd ag anghenion eu defnyddwyr a gwella ymgysylltiad gyda thenantiaid.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/promo.cymru\/cy\/2025\/04\/03\/grwp-cynefin-ap\/\" \/>\n<meta property=\"og:site_name\" content=\"ProMo Cymru\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-03T15:32:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-10T12:44:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/promo.cymru\/wp-content\/uploads\/2025\/03\/12.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1748\" \/>\n\t<meta property=\"og:image:height\" content=\"1240\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Halyna Soltys\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Halyna Soltys\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/promo.cymru\/cy\/2025\/04\/03\/grwp-cynefin-ap\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/promo.cymru\/cy\/2025\/04\/03\/grwp-cynefin-ap\/\"},\"author\":{\"name\":\"Halyna Soltys\",\"@id\":\"https:\/\/promo.cymru\/cy\/#\/schema\/person\/4f3327afb238b76e6d0233f83c8d50fc\"},\"headline\":\"Gwella Ymgysylltiad Gr\u0175p Cynefin gyda 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