{"id":18802,"date":"2023-11-06T00:00:00","date_gmt":"2023-11-06T00:00:00","guid":{"rendered":"https:\/\/techforgood.cymru\/resource\/charity-websites-help-with-5-common-problems\/"},"modified":"2026-02-16T11:37:28","modified_gmt":"2026-02-16T11:37:28","slug":"charity-websites-help-with-5-common-problems","status":"publish","type":"resource","link":"https:\/\/promo.cymru\/cy\/resource-articles\/charity-websites-help-with-5-common-problems\/","title":{"rendered":"Charity Website: Help With 5 Common Problems"},"content":{"rendered":"\n

This resource is for digital, website or communication leads who need to plan and update their organisation\u2019s website. It offers help with 5 challenges your site could be facing. You could be looking to make small improvements, have a nagging hunch that some elements aren\u2019t working, or be considering a full redesign.\u00a0<\/h3>\n\n\n\n
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For each challenge we offer 1 or more resources chosen from the recent Catalyst archive. Wherever your website is at, there will be something here to help you move it forward.<\/p>\n\n\n\n

1. You think your website isn\u2019t working for your visitors, but you\u2019re not sure<\/h4>\n\n\n\n

Perhaps you\u2019ve heard people say they can\u2019t find things on your website. Perhaps some of those people are your own staff.<\/p>\n\n\n\n

Or perhaps some of your main pages have unexpectedly low numbers of visitors. <\/p>\n\n\n\n

You can\u2019t be sure if or why there is a problem, and you\u2019ve no benchmark to compare it to.<\/p>\n\n\n\n

You can:<\/p>\n\n\n\n

\u2714\ufe0f Use Hotjar<\/strong> (free for non-profits) to see how people behave on your site. See step-by-step how Voluntary Organisations Network North East used Hotjar<\/a>.<\/p>\n\n\n\n

\u2714\ufe0f Go a step further and test your website<\/strong> with people who would usually use it. Read our guide to usability testing your website<\/a>.<\/p>\n\n\n\n

2. Your website isn\u2019t accessible enough<\/h4>\n\n\n\n

You know your site isn\u2019t offering everyone a seamless experience. Perhaps you\u2019ve had some direct feedback from users with access needs. Or perhaps you tested it with an accessibility checker. <\/p>\n\n\n\n

Or perhaps you are embarking on a redesign and want to make sure everyone can use it OK. <\/p>\n\n\n\n

Or perhaps you just want to learn what to look out for.<\/p>\n\n\n\n

\u2714\ufe0f Colour, navigation and labelling<\/strong> are the 3 things most likely to make your site inaccessible. Read how to identify 3 common accessibility barriers<\/a>.<\/p>\n\n\n\n

\u2714\ufe0f Readability <\/strong>is the 4th common accessibility barrier. It can always be improved. Doing this helps everyone access your site. Read Why readability is important for your charity<\/a>.<\/p>\n\n\n\n

3. You need to improve certain pages<\/h4>\n\n\n\n

Your site is generally good. You\u2019re happy enough with it. And it\u2019s quite accessible. But some of your pages could be better.<\/p>\n\n\n\n

Perhaps your analytics show that people don\u2019t stay on them as long as you\u2019d expect.<\/p>\n\n\n\n

Or perhaps lots of people leave your site on those pages, rather than continuing their journey.<\/p>\n\n\n\n

\u2714\ufe0f Your homepage <\/strong>needs improving. Read tips for a user-focused, content-first homepage<\/a><\/p>\n\n\n\n

\u2714\ufe0f Your About page<\/strong> doesn\u2019t help people understand who you are. Read how to create an effective About page<\/a>.<\/p>\n\n\n\n

\u2714\ufe0f Your website has lots of advice and guidance pages<\/strong>. Learn a simple way to check your guidance pages are useful<\/a>. <\/p>\n\n\n\n

Then learn how to create web pages that help people solve problems themselves<\/a>.<\/p>\n\n\n\n

4. You want to improve your site, but don\u2019t have much time<\/h4>\n\n\n\n

Your site could definitely be improved. But you don\u2019t have time or budget for a full redesign. What can you do to make small improvements?<\/p>\n\n\n\n

Start small by choosing any of these 30 to 60 minute tasks:<\/p>\n\n\n\n

\u2714\ufe0f 1: Update a popular page<\/a><\/p>\n\n\n\n

\u2714\ufe0f 2: Make your page content suit people’s reading patterns<\/a><\/p>\n\n\n\n

\u2714\ufe0f 3: Check mobile accessibility<\/a><\/p>\n\n\n\n

\u2714\ufe0f 4: Make your website\u2019s information easier to find<\/a><\/p>\n\n\n\n

\u2714\ufe0f 5: Remove a PDF<\/a><\/p>\n\n\n\n

5. Your website needs a full redesign<\/h4>\n\n\n\n

Perhaps you\u2019ve tested your site and decided it needs a redesign. <\/p>\n\n\n\n

Or maybe you\u2019ve already made that decision and are wondering what to do next.<\/p>\n\n\n\n

\u2714\ufe0f You\u2019re ready to start planning<\/strong>. Learn the key ingredients, what you should be asking yourself and 7 steps when planning a new charity website<\/a>.<\/p>\n\n\n\n

\u2714\ufe0f Get a broader overview<\/strong> of why, when and how people update their websites with this NCVO guide to what to do before you start a new website<\/a>.<\/p>\n\n\n\n

NCVO also give good advice on hiring a developer or building your site yourself<\/a>.<\/p>\n\n\n\n

\u2714\ufe0fIf you\u2019re ready to get started then you can also find a developer<\/strong> with Dovetail<\/a>.<\/p>\n\n\n\n

6: You just want to see how other people\u2019s sites are doing<\/h4>\n\n\n\n

Perhaps you\u2019re not sure where to begin.<\/p>\n\n\n\n

Or you\u2019re looking for inspiration.<\/p>\n\n\n\n

These 5 charity website crits will give you a flavour of the kinds of problems and solutions your website could have. They use real life examples of good and bad design.<\/p>\n\n\n\n

\u2714\ufe0f 1. Quaker Social Action<\/a><\/p>\n\n\n\n

\u2714\ufe0f 2. Reach Volunteering<\/a><\/p>\n\n\n\n

\u2714\ufe0f 3. Dementia UK<\/a><\/p>\n\n\n\n

\u2714\ufe0f 4. Reach Volunteering’s Volunteer Library<\/a><\/p>\n\n\n\n

\u2714\ufe0f 5. Catalyst<\/a><\/p>\n\n\n\n

Need more help?<\/h4>\n\n\n\n

Sometimes you need a fresh pair of eyes on your website and advice on the way forward. You can get 60 minutes of free advice from an expert through Digital Candle<\/a>.<\/p>\n\n\n\n

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Image credit: Photo by <\/em>Keira Burton<\/em><\/a><\/p>\n","protected":false},"featured_media":18803,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"tags":[2598,2594,2595,2596,2597],"resource-category":[1971],"class_list":["post-18802","resource","type-resource","status-publish","has-post-thumbnail","hentry","tag-website-redesign","tag-charity-website","tag-common-problems-with-websites","tag-fixing-website-problems","tag-web-accessibility","resource-category-training"],"acf":[],"yoast_head":"\nCharity Website: Help With 5 Common Problems - ProMo Cymru<\/title>\n<meta name=\"description\" content=\"A curated guide with resources to help you find out if your charity website is working ok and what to do - whether it needs improving a little or a lot.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/promo.cymru\/cy\/resource-articles\/charity-websites-help-with-5-common-problems\/\" \/>\n<meta property=\"og:locale\" content=\"cy_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Charity Website: Help With 5 Common Problems - 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