Learn To Use Digital Service Design To Better Meet Your User Needs

Applications are now open for third sector organisations in Wales to apply for one of five spaces on an exciting programme that aims to transform your services digitally to meet your user needs better. Each participating organisation will receive £4,800 remuneration for taking part.

In the ever-evolving digital landscape, staying ahead is not just an advantage but a necessity for organisations. Our programme will empower and propel you to design or rethink your services to better reach your communities. 

About the Programme

This 7-month Digital Service Design Programme is tailor-made for third sector organisations in Wales, regardless of size or previous digital experience.

Five organisations will be selected to join the programme. The aim is to empower third sector organisations in Wales to improve their service for their service users using digital.

Transforming your service with digital could mean anything, from digitising paperwork to make it easier to sign up for support to finding ways to contact your service users more efficiently using your phone.

If you have a challenge and want help discovering an effective digital solution, this opportunity is for you!

Once you’ve decided on your challenge, you’ll follow the Service Design methodology to explore in more detail and find potential solutions. Don’t worry if you don’t know anything about service design. This programme aims to equip you with all the necessary information and tools.

What does the service design programme involve?

The Digital Service Design Programme starts in April 2025 and will end in October 2025. If you secure a place on the programme, you will nominate two staff members as project leads.

Your project leads will receive guidance, mentoring, and the opportunity to design and test new digital services or enhance existing ones within your organisation.

The programme operates on the proven Discover, Define, Develop, and Deliver process. It will allow your organsation to work on the real challenges it faces.

You’ll start by learning all about the service design methodology, the process, and how to understand your user needs better. You’ll then research your users’ needs, analyse your key insights, develop potential solutions to tackle your challenge and test them.

Most of the programme will happen virtually, allowing flexibility for self-study and work. Key in-person events are strategically placed throughout the course. There are key dates during the programme where attendance is mandatory. These dates, along with further information and FAQ’s can be found on the Programme page here.

Perks of the Service Design Programme

Participation in the Digital Service Design Programme is not just about learning; it’s an investment in your organisation’s future. The opportunity to solve real challenges in your organisation, with the support of our Service Design experts, is priceless.

Each participating organisation in the cohort will receive a remuneration of £4,800 (VAT inclusive) to contribute towards staff time and resources.

Application Process

We only have space for five third sector organisations in Wales to take part. This will involve an application process.

You’ll need to complete an application form comprised of three parts.

The first part will ask about your organisation as a whole, the second part about your nominated project leads, and the third part about your project and its impact on your service users.

Successful applicants will be able to demonstrate they are committed to using this course to make an impactful change within their organisation.

ProMo Cymru encourages all those interested to apply, regardless of whether or not you have experience in Service Design methodology.

The deadline for applications is Friday 28th February, 11:59pm.

Don’t miss this chance to revolutionise your organisation’s approach to digital service design and make a lasting impact on your community.

Apply now and be part of the digital transformation journey! Further information here.

This programme is funded through ProMo Cymru’s Third Sector Digital Support project in partnership with WCVA, a National Lottery Community Fund project which aims to support the Third Sector in Wales with digital.