ProMo Cymru successfully introduced a universal advocacy helpline – the first of its kind in the UK – with funding from the Welsh Government.

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Client

Welsh Government

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Sector

Young People in Wales

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Partners

None

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Services

Digital Youth Information
Co-designed Digital Services

Children and young people often experience difficulties and issues that they need help with such as relationships (with family, friends, teachers, social workers…), physical and mental health, emotional well-being and education. If they don’t know where to go for help, or find it difficult to express themselves, or feel they are not listened to, these problems can be made worse, sometimes resulting in a situation of harm or risk for the child or young person.

Established in 2010, Meic is there to be “someone on your side” and is Wales’ leading one-stop information, advice and advocacy resource for children and young people up to the age of 25.

A free and confidential helpline service accessible by phone, text, instant messaging and email from 8.00am to midnight, 7 days a week. Meic ensures the child’s/young person’s voice is listened to and acted on, enabling informed decision-making and change. Meic supports and promotes a child or young person’s wellbeing and safety.