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Helplines

Support children, young people, and adults through information, advice and advocacy.

Blonde haired lady sat at desk whilst on the phone. She has her laptop open in front of her, looking at information.

At ProMo Cymru, we understand the importance of having someone to listen, advise, and advocate for you.

We have over 10 years of experience providing confidential and anonymous helplines tailored to meet the unique needs of children, young people, and adults.

Our skilled advisers are dedicated to providing compassionate information, advice and advocacy. Whether you’re facing challenges with mental health, relationships, education, social services, or simply need someone to talk to, our advisers are here to listen and help.

Safeguarding is at the heart of our helplines, to ensure our staff and service users are safe.

We currently operate four helplines across Wales which offer a range of contact methods such as phone, text message, WhatsApp message and online chat to ensure that the support is accessible to all.

Read our TEC Model

Projects Include

Gwent Access to Advocacy

A single point of contact for information and advice about advocacy in Gwent.

Helplines

Cardiff and Vale Advocacy Gateway

An advocacy service helpline to support citizens to have a voice and a choice when it comes to social care support services.

Helplines

Bridgend Voice & Choice

A helpline supporting people to be heard, understand social services, and get the right support to stay independent.

Helplines

More about our Helplines