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This resource if for people who plan, manage or commission digital services. It will give you: Key principles and considerations for building sustainable digital services Questions and prompts for discussing the environmental impact of your website and digital services We’re good at focussing on creating social impact through digital services. But we also need to […]

This video explains why prototyping is a gift to your organisation. It also explains  Why the old way of building things costs more and is riskier What prototyping is and how it protects you from making bad investments and building things people don’t use Prototyping as a way to print your mind, and as a […]

Developing a digital strategy brings change.  Change to the roles people play. Change to how your people and teams interact. Changes to the work you do. Changes to how you and your people work together. As you think about and implement these changes your people will need some care and support.  A lot of this […]

Journey mapping is a method for documenting the step-by-step journey of using a service. There are two types of journey mapping: Current journey mapping creates a step-by-step map of how somebody currently uses a service.   Future journey mapping maps the ideal future service experience you would like to create for your users This article covers […]

This resource is for: Leaders of small charities who need a digital strategy but do not know where to start Digital or data leads who need their organisation to make the most of digital opportunities It covers: What is a digital strategy? Understand your organisation’s situation and its needs Making your strategy a process not […]

This resource is for: People in small charities who are interested in open working but are unsure where to start Anyone wanting to understand the benefits of open working to their organisation It includes practical examples to help you put in place open working practices.  By the end of this guide, you will understand how […]

This resource is for: Digital, marketing or communication leads who need to plan, edit and publish content for the ‘About’ page of their non-profit organisation’s website. In it you’ll learn: Why your About page is important Why you should learn about your audience, and how to communicate with them How to share your organisation’s story […]

This resource is for: Website managers and their managers Anyone interested in improving their website’s content and interface design  This is the 5th in an irregular series of articles critiquing charity websites. By showing you examples of good and bad design you learn more than if we just told you.  This time we’re critiquing the […]

This resource is for anyone who may have heard of service design but isn’t sure what it means or how to do it.  It will help you understand: Basic service design principles Why service design is relevant to charities and non-profits How to design more user-centred services What is a service? In Lou Downe’s book, […]

This resource is for: digital, website or communication leads who are responsible for the websites of the charity they work for managers, who have subject knowledge of, and are responsible for, services  frontline support workers, or other subject matter experts, who might be asked to help with website content It covers: what we mean by […]

Language is part of liberation. When we change our words, we’re helping – word by word, sentence by sentence, paragraph by paragraph – to build a more just world. In part 1, we looked at: the idea of inclusive content why inclusion doesn’t go far enough why we need anti-oppressive content instead.  In this article, […]

Offline or online it’s the same: the words that you use influence how people behave. What you say and how you say it influences every part of their service experience. Offline we think of this as ‘how we talk to our beneficiaries’. Online we call this ‘content design’. However, many charities won’t have heard of […]