News
Service Design
TSD Training
Third Sector Digital
TSD Case Studies
Halyna Soltys | 10 April 2025
ProMo Cymru supported Kidscape in developing a more effective support system for young people experiencing bullying, moving beyond single workshops to ongoing help. What was the problem? Kidscape is a charity focused on preventing bullying and protecting children. They provide resources, training, and support to children, families, and professionals to create safer environments. Their work […]
Service Design
Halyna Soltys | 9 April 2025
A lot can happen over the span of five years. To best capture this, we thought it would be nice to share the newsletters we’d created over the lifespan of the Mind Our Future Gwent project. The co-design journey The Mind our Future Gwent (MoFG) project has been intentionally co-designed with young people aged 16-25 […]
TSD Case Studies
Service Design
TSD Training
Third Sector Digital
Halyna Soltys | 3 April 2025
ProMo Cymru supported Grŵp Cynefin in revamping their tenant app, ApCynefin, to better meet the needs of their users and enhance tenant engagement. What was the problem? Grŵp Cynefin provides a wide range of housing and community-focused services across North Wales and North Powys. They offer diverse housing options, including homes for rent, sheltered housing, […]
Third Sector Digital
TSD Case Studies
Service Design
Halyna Soltys | 27 March 2025
ProMo Cymru supported ELITE in transforming communication with their service users, leading to improved engagement and support. What was the problem? ELITE Supported Employment is a charity empowering disabled and disadvantaged people across South, Mid and West Wales. They support their service users with vocational opportunities, training and employment. Initially, they believed they needed an […]
Service Design
Third Sector Digital
TSD Case Studies
Halyna Soltys | 13 March 2025
ProMo Cymru supported Conwy Connect (CC4LD) to move from frustrating spreadsheets to a user-friendly, bespoke CRM system. What was the problem? Conwy Connect for Learning Disabilities (CC4LD) was set up in 1997 to help promote the rights of people with a learning disability living in North Wales. Its aims include ensuring people have equality of […]
Service Design
Third Sector Digital
Halyna Soltys | 28 January 2025
ProMo Cymru supported Tempo to improve their digital Tempo Time Credit platform, making it clearer, more accessible and engaging for users and staff. What was the problem? Tempo is a registered charity working with the community to encourage people from all walks of life to get involved with volunteering. Their volunteer reward scheme, called Tempo […]
Service Design
Third Sector Digital
Halyna Soltys | 17 January 2025
ProMo Cymru supported Cardiff Third Sector Council (C3SC) in examining their online social networking space to better understand the challenges their members face when building networks and seeking partnerships. What was the problem? Cardiff Third Sector Council (C3SC) are a third sector infrastructure body serving the Cardiff region. They provide third sector groups with tailored […]
Service Design
Tania Russell-Owen | 8 May 2024
Over the last few weeks, we’ve been promoting a new 6-month Digital Service Design Programme. We invited third sector organisations in Wales to apply. We’re now happy to reveal the successful applicants working to improve their service using digital. We were so impressed with the applications received that we extended the offer to six organisations rather […]
News
Service Design
Codesign
Halyna Soltys | 6 November 2023
As part of the Mind Our Future Gwent Project, young people in Gwent helped research mental health support needs to improve services for themselves and other young people. What is Mind Our Future Gwent? Mind our Future Gwent (MoFG) is a 5-year National Lottery Community Funded (Wales) project delivered by ProMo-Cymru and Newport Mind. Our project partners also include […]
