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UX, or user experience, design is the process of creating experiences that are easy, relevant, and accessible to everyone. This includes your website and how it links with ‘offline’ experiences, such as signing up to volunteer then helping out at a fundraising event. It also includes any other digital products like apps or voice assistants. […]

Service design embraces uncertainty. There’s so much we don’t know at the beginning of a project. Even after doing good user research you still can’t be sure how your users will respond or how much your service will meet their needs. That’s why designing iteratively is important. “Iterative design is a design methodology based on […]

Pre-Covid-19 we talked a lot about ‘charity digital’ and ‘online service delivery’.  Since Covid-19 we’ve been talking even more. Because, as a sector, we’ve turned enmasse to digital to solve our pandemic-induced service challenges.  Challenging. Purposeful. Amazing.  However we don’t talk much about design.  Probably we should. Because good digital always relies on good design. […]

1. Housekeeping When creating a presentation, add an Accessibility placeholder slide within your deck that references the following: Facilitators should allow participants to contribute either verbally or through text Provide information on task expectations/Consider providing clarity on what is ‘enough’ Offer mixed methods of input Allow for at least a 5 min break for every […]

Here at Galloway’s, we’ve been working on a project to help visually impaired users who don’t normally use assistive technology. It’s taught us a lot about accessibility and support for individuals. Accessibility is particularly important for charities whose service users are likely to have a disability. But we feel it should be something that all […]

Use the: ‍‘How to’ pack ‍Slide deck About the workshops The COVID-19 pandemic has exacerbated the problem of digital exclusion, highlighting the need for everyone to be able to access essential services online. Since the start of lockdown, many charities have worked swiftly to adapt their delivery models, continuing to reach beneficiaries through remote channels […]

In our last article, we wrote about three civil society organisations, and their perspectives on NoCode as a tool to improve their digital services. NoCode refers to a collection of apps which allow you to develop digital services without having to write code. Instead, you assemble it from building blocks. NoCode may lack some flexibility […]

These tools will help you create moments of restorative connection with your users online. Moments that go some way to replicating those small moments of connection that using your service or visiting your centre offers. No one in any sector has created anything like these tools. They have been tested with charities. And they work. […]

This is a follow up to Website Crit #2: Reach Volunteering Website. It critiques the library part of their website. We’ve made our experts’ feedback open so you and others can learn from it. Thanks to Reach Volunteering for putting their library forward for this critique. What is Reach Volunteering’s volunteer project library?  Reach Volunteering […]

“Help people on their own terms. Use words they understand, and treat them with the same level of respect you’d give them in person.”  – Nicole Fenton and Kate Kiefer Lee, authors of ‘Nicely Said: Writing for the Web With Style and Purpose’ You can learn to write readable content. Yes, you. Even if you […]

We’ve talked about how to keep your team working and connected. And we’re writing a guide to delivering services digitally. But, in this time of Covid, when you’ve less face-to-face time with your beneficiaries, how do you find out what they need from your organisation? It turns out there’s several ways of doing this by […]

The Catalyst Discovery programme: 103 charities, simultaneously guided by 11 agencies through the early stages of a digital project.  It sounds quite experimental. It was. We’ve never taken so many charities through such an intense process. Nor have we done it so quickly (four weeks). There were positives and negatives. Today we’re sharing the positives. […]