Newyddion

Hybrid working makes internal communications even more important Effective communication is critical to any nonprofit’s success. People need access to the right information at the right time to do their jobs. But over the past 18 months, hybrid work changed the dynamics. When some folks are in the office and others are remote, we can’t […]

Work is no longer a place we go; it’s a thing that we do. Now that employees have more freedom and flexibility, leaders need to step up. Remote or in-office, we need to help our employees to work together from wherever they are. Here are three strategic actions to create a collaborative hybrid working culture. […]

In our last article, we wrote about three civil society organisations, and their perspectives on NoCode as a tool to improve their digital services. NoCode refers to a collection of apps which allow you to develop digital services without having to write code. Instead, you assemble it from building blocks. NoCode may lack some flexibility […]

These tools will help you create moments of restorative connection with your users online. Moments that go some way to replicating those small moments of connection that using your service or visiting your centre offers. No one in any sector has created anything like these tools. They have been tested with charities. And they work. […]

Over the years, we’ve talked a lot about user-centred design. But should the user really be at the centre? In the real world, there isn’t a single end user.  Human beings are complex and live in an interconnected system. What happens when we become aware that services should not solely be designed to meet the […]

We all value content. We want to use images and videos we find on the internet in our presentations, blogs and websites.  However, reusing pictures and videos isn’t straightforward. Unless they state otherwise they will likely be copyrighted. Copyright asks us to not to reuse them and to recognise the time, skill and effort it […]

Like many charities, we’ve been adapting our face to face offerings for online. That includes Design Hops, our free half-day service design training. We’ve learnt a lot already from this process. In this article, we share our key insights and top tips for moving face to face training online. Use your existing knowledge and skills […]

Last week we wrote about how three civil society organisations worked with NoCode to improve their digital services. NoCode refers to a collection of apps which allow you to develop digital services without having to write code. Instead, you assemble it from building blocks. NoCode may lack some flexibility compared to writing code yourself, but […]

Over the last 10 years user stories have become an integral part of the research and design process I follow. They help organisations to be user-centered and meet their users’ objectives.  User stories are simple statements that focus on what the user wants to achieve. They define the audience/situation, motivation and expectation that a person […]

Editor’s intro: Last month we shared seven insights from GOV.UK’s former Design Director, Lou Downe. Today we are publishing in full their introduction to the Good Services Scale. This is relevant for charities because it’s the first attempt we’ve seen to create a scale based on what users need from a service, rather than what […]

In 2017, We Are With You had a problem to solve. Their users were struggling to find the advice and support they needed on their website. The site was full of content but hard to navigate. Stephanie Keenan, the charity’s digital lead, was committed to finding a solution by using a ‘test and learn’ approach. […]

In my last article, I gave you a simple process for ensuring your user stories are actionable, valuable and measurable using the INVEST framework. Using this framework is helpful because it saves you wasting time, budget and resources due to user stories that are unclear or too big. You will be able to easily tell […]