Newyddion

Hybrid working is our new reality. The consequences on our teams are huge. Hybrid work is a flexible working model. It occurs when an organisation allows its employees to split their time between the office and another location. According to the 2022 Charity Digital Skills Report, the majority of organisations (62%) now have hybrid working […]

Hybrid working makes internal communications even more important Effective communication is critical to any nonprofit’s success. People need access to the right information at the right time to do their jobs. But over the past 18 months, hybrid work changed the dynamics. When some folks are in the office and others are remote, we can’t […]

Work is no longer a place we go; it’s a thing that we do. Now that employees have more freedom and flexibility, leaders need to step up. Remote or in-office, we need to help our employees to work together from wherever they are. Here are three strategic actions to create a collaborative hybrid working culture. […]

Over the years, we’ve talked a lot about user-centred design. But should the user really be at the centre? In the real world, there isn’t a single end user.  Human beings are complex and live in an interconnected system. What happens when we become aware that services should not solely be designed to meet the […]

…Imagine: all the smiles, all the chit chat, all the cups of tea and all the biscuits… all the relational wellbeing developed everyday by almost 200,000 UK charities. Well, the tap has been turned off.  Deepr, a Catalyst partner, are working out how to turn it back on, online. And they’ve some early ideas to […]

This guide is for anyone. You don’t have to be working on Catalyst projects or even a non-profit. All you need is to want to work more openly. This guide covers: What weeknotes are Why weeknotes are healthy and cool Tips for writing good weeknotes Platforms to use Styles or types Ways to share your […]

The open working toolkit is the brainchild of the ‘Open Working Lineup’ (or ‘OWLs’ for short), a collective of content and service designers that came together at the end of last year to help grantees of three Catalyst and The National Lottery Community Fund COVID-19 Digital Response programmes share their research, processes, design work and […]

We all value content. We want to use images and videos we find on the internet in our presentations, blogs and websites.  However, reusing pictures and videos isn’t straightforward. Unless they state otherwise they will likely be copyrighted. Copyright asks us to not to reuse them and to recognise the time, skill and effort it […]

Last week we wrote about how three civil society organisations worked with NoCode to improve their digital services. NoCode refers to a collection of apps which allow you to develop digital services without having to write code. Instead, you assemble it from building blocks. NoCode may lack some flexibility compared to writing code yourself, but […]

Editor’s intro: Last month we shared seven insights from GOV.UK’s former Design Director, Lou Downe. Today we are publishing in full their introduction to the Good Services Scale. This is relevant for charities because it’s the first attempt we’ve seen to create a scale based on what users need from a service, rather than what […]

In 2017, We Are With You had a problem to solve. Their users were struggling to find the advice and support they needed on their website. The site was full of content but hard to navigate. Stephanie Keenan, the charity’s digital lead, was committed to finding a solution by using a ‘test and learn’ approach. […]

In my last article, I gave you a simple process for ensuring your user stories are actionable, valuable and measurable using the INVEST framework. Using this framework is helpful because it saves you wasting time, budget and resources due to user stories that are unclear or too big. You will be able to easily tell […]