Services
ProMo partners with third and public sectors to imagine, test, create, more equitable services that are designed and delivered with people.
Our work is informed by decades of delivering digital youth information and community services. We share this knowledge through training, consultancy, delivery and form long-term partnerships for mutual benefit.
ProMo is a registered charity and social enterprise; we invest our profits into making a difference. By working with us you can build a better now.
Free digital advice for third sector organisations in Wales.
Transforming, Engaging and Connecting with Young People and Communities.
Creating digital media and content that makes a difference.
Helping organisations to design better services with people.
Sharing our expertise and knowledge to help your work.
Turning buildings into vibrant cultural and community centres.
Supporting young people to be informed, engaged, connected and heard.
Third Sector Digital Support
Support and advice for third sector organisations in Wales and across the UK.
DigiCymru
A service offering free, short, 1-1 support to third sector organisations in Wales. Funded through The National Lottery Community Fund.
Who can access it?
- Charities
- Non-profit organisations
- Social Enterprises (you must have an Asset Lock or be a CIC with an asset lock)
- Community or voluntary groups (you don’t have to be a registered organisation)
This service is brought to you through the Third Sector Digital Support project, funded by the National Lottery Community Fund.
Resources
Digital Partner
200+ articles, guides and toolkits on digital change, digital services, working digitally, funding digital and more.
ProMo can partner with you to deliver digital projects that make a difference in communities. We’re a social enterprise and charity, specialising in digital support for the third and public sectors.
For a conversation on how we can work together, contact andrew@promo.cymru
Helplines
Support children, young people, and adults through information, advice and advocacy.
At ProMo Cymru, we understand the importance of having someone to listen, advise, and advocate for you.
We have over 10 years of experience providing confidential and anonymous helplines tailored to meet the unique needs of children, young people, and adults.
Our skilled advisers are dedicated to providing compassionate information, advice and advocacy. Whether you’re facing challenges with mental health, relationships, education, social services, or simply need someone to talk to, our advisers are here to listen and help.
Safeguarding is at the heart of our helplines, to ensure our staff and service users are safe.
We currently operate four helplines across Wales which offer a range of contact methods such as phone, text message, WhatsApp message and online chat to ensure that the support is accessible to all.
Projects Include
A single point of contact for information and advice about advocacy in Gwent.
Helplines
An advocacy service helpline to support citizens to have a voice and a choice when it comes to social care support services.
Helplines
A helpline supporting people to be heard, understand social services, and get the right support to stay independent.
Helplines
Media
Producing digital media and content that makes a difference.
Our Media services offer:
- Branding
- Video Production
- Accredited and Non Accredited Media Training
- Animation, Motion Graphics, Visual Effects
- Podcasting
- Web Design
- Webinar Support
- Marketing (Campaigns/Materials)
- Digital/Printed Content Design
- Photography
Your community has ideas, unique insights and creativity; we help them tell their story. A story can make complex social issues and lived experiences more easily understood.
ProMo Cymru has won multiple awards for our work, including:
- Best Communication and Marketing Campaign, WalesOnline
- Tech for Good, Social Business Awards
- Finalist: UK Digital Leaders, Healthtech
Service Design
Helping organisations to design better services with people.
Our approach combines our experience in youth work, community organising, co-design, cultural engagement and is underpinned with our thinking in digital creativity.
The steps we take with you and your community…
Discover
Creating conversations on what matters. Using participatory research ProMo will help you talk with your communities. Engaging by digital, face to face, group discussion and listening to your expertise. Our combined insights will allow us to see the full scope of your challenge.
Develop
We do more than talk. In order to test ideas, we create digital or physical prototypes and take those to the community. You will see how people use what we have built, and we will learn what works together. You and the people you work with have the answers, we help you find and develop them.
Define
We uncover fresh insights from our conversations. ProMo will work with you, your community and any stakeholders, analysing our discussions and research to see what solutions will make the biggest change. Drawing on our experience of behavioural insights and digital service co-creation to design the best way forward.
Deliver
At this stage, you will have been on a journey and learnt what works for your community. Now it is time to implement it. We will give you the tools, training and skills needed to succeed.
For more information about Service Design contact arielle@promo.cymru
Projects Include
Digital for the Third Sector. A Programme of digital skills development and support for the voluntary sector in Wales.
Service Design
Training and Consultancy
We supported young people to inform Ofcom’s strategy by educating and talking with their peers on how algorithms shape social media content.
Digital Youth Work
Bringing the Service Design methodology into youth work with nine leading youth organisations across Europe.
Service Design
Training and Consultancy
Sharing our expertise and knowledge to help your work.
We provide training tailored to meet your needs. Or if you want to go further faster, we support with bespoke consultancy.
Training
We offer a range of training courses from branding, web development, paid advertising, filming and editing on mobile, animation, graphic design, video for social media and more.
Consultancy
We help get your ideas off the ground. Or if you are not sure where to start, we lead you in the right direction. Our consultants have delivered hundreds of successful digital projects. Their experience will save you time and help achieve your goals.
Our Training and Consultancy offer includes:
- Introduction to Social Media
- Digital Campaigning
- Tik Tok: Social Media Youth Trends and Co-design
- Introduction to Service Design
- Building a CRM in Airtable
- Advocacy in Practice
- Introduction To Branding & Branding Guidelines
- Canva for Good
- AI for the Good
- Podcasting
- How to Create a Video
- Mobile Cinematics: Mastering Filmmaking with Your Smartphone
- How to Make Videos for TikTok
- Prototyping and Testing Digital Services
If you would like to discuss support through training and consultancy, you can contact andrew@promo.cymru
Community Venues
Turning buildings into vibrant cultural and community centres.
ProMo has over 10 years experience in developing venues to provide creative and community activities, learning and social enterprise that help to revitalise local economies.
If you would like to find out more how we can support you in building stronger communities, contact nathan@promo.cymru
Digital Youth Work
We believe that young people should have access to information, advocacy and support in a way that is easy to find, simple to understand, and in a format they can use.
Our work is informed by the UN Convention of the Rights of the Child and decades of delivering digital youth work projects.
We run national services for young people and support other organisations to engage and inform young people through digital.
ProMo can support you to put the voice and needs of young people at the core of your project or services. We’re experts at doing this through creativity and digital.
Whether that is creating an app, website, film or developing your staffs’ skills. Together we can create conversations with young people.
Projects Include
Wales’ leading one-stop information, advice and advocacy resource for children and young people up to the age of 25.
Digital Youth Work
Helplines
Working with Sarah McCreadie, a 25yo old spoken word artist, to create a healthy relationship campaign for the Meic helpline.
Digital Youth Work
Cardiff’s main communication channel for young people. It averages 5,000 articles and 10,000 monthly visits.
Digital Youth Work
