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Creating strategies and processes

Strategy, skills, transformation programmes, ways of working. For anyone creating processes for organisational change

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Leading digital change

People, teams, governance, leadership. For anyone leading anything digital, data or design.

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Designing digital services: next steps

What digital service design means. How it’s different. Why it’s the best way to create online services that people need and want to use. Free learn design thinking course.

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Designing digital services: the basics

What digital service design means. How it’s different. Why it’s the best way to create online services that people need and want to use. Free learn design thinking course.

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Making a good website

How to create a website that does what your users need it to do.

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Making services accessible

How to carry out user research and create personas and user need statements. So you can design online services that match people’s needs and behaviours.

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Making services inclusive

What digital service design means. How it’s different. Why it’s the best way to create online services that people need and want to use. Free learn design thinking course.

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Making services safe

What digital service design means. How it’s different. Why it’s the best way to create online services that people need and want to use. Free learn design thinking course.

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Understanding what your users need

How to carry out user research and create personas and user need statements. So you can design online services that match people’s needs and behaviours.

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Writing for your users

What digital service design means. How it’s different. Why it’s the best way to create online services that people need and want to use. Free learn design thinking course.

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Managing data and keeping it secure

Choosing a database or CRM. Finding data. Using data. Data protection. Cyber security.

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Measuring your impact

Why do it. How to track value and evidence. Measuring attribution. How to build good relationships with measurement activities.

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Tools and software

Choosing and using AI and other digital tools for productivity, collaboration and decision making.

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Working remotely

Choosing remote working tools. Running remote meetings. Using tools. Running hybrid meetings.

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Working in the open

Benefits for you and others. Weeknotes. Sharing work outside your organisation. Reusing others’ work. Copyright. Creative Commons.

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Working with digital experts

Choosing the right one. Asking the right questions. Making the most of partnerships.

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AI Policies, Guides and Further Reading

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AI Resources and Templates

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AI Tools

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Charities: digital funding advice

Advice on finding and preparing digital funding applications.

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Funders: running digital grantmaking programmes

Digital grantmaking. Digital support programmes. Flexible funding. Open procurement. Catalyst’s learning.