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News

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All Jobs Board TSD Resources Codesign Third Sector Digital TSD Case Studies TSD Training TheSprout Meic ProMo Cymru News Helpline Service Design Information
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Third Sector Digital

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TSD Case Studies

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Service Design

Halyna Soltys | 27 March 2025

Improving Communication with ELITE’s Service Users

ProMo Cymru supported ELITE in transforming communication with their service users, leading to improved engagement and support. What was the problem? ELITE Supported Employment is a charity empowering disabled and disadvantaged people across South, Mid and West Wales. They support their service users with vocational opportunities, training and employment. Initially, they believed they needed an […]

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Third Sector Digital

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TSD Case Studies

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Service Design

Halyna Soltys | 13 March 2025

Building a User-Centred CRM with Conwy Connect

ProMo Cymru supported Conwy Connect (CC4LD) to move from frustrating spreadsheets to a user-friendly, bespoke CRM system. What was the problem? Conwy Connect for Learning Disabilities (CC4LD) was set up in 1997 to help promote the rights of people with a learning disability living in North Wales. Its aims include ensuring people have equality of […]

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TSD Case Studies

Halyna Soltys | 16 January 2024

Lights, Camera, Inclusion: All Wales People First’s TikTok Journey

This blog is a case study from our DigiCymru service, which offers free, short, 1-to-1 support to third-sector organisations in Wales. The Venture is just one organisation that has contacted the service to ask for advice and help to find solutions to their problem. What is All Wales People First? All Wales People First is an organisation […]

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TSD Case Studies

Halyna Soltys | 10 January 2024

You Don’t Need an App – A Digital Solution for Connect

You don’t need an app to send push notifications! This blog is a case study from our DigiCymru service, which offers free, short, 1-to-1 support to third-sector organisations in Wales. Connect is just one organisation that has contacted the service to ask for advice and help to find solutions to their problem. What is Connect? Connect is run […]

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TSD Case Studies

Halyna Soltys | 14 December 2023

Helping BAVO Improve their Application Process by using Microsoft Forms

This blog is a case study from our DigiCymru service, which offers free, short, 1-to-1 support to third-sector organisations in Wales. Bavo is just one organisation that has contacted the service to ask for advice and help to find solutions to their problem. What is BAVO? Bridgend Association of Voluntary Organisations (BAVO) is a County Voluntary Council (CVC) […]

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TSD Case Studies

Halyna Soltys | 13 December 2023

Supporting The Venture to Digitise their Admin Processes

This blog is a case study from our DigiCymru service, which offers free, short, 1-to-1 support to third-sector organisations in Wales. The Venture is just one organisation that has contacted the service to ask for advice and help to find solutions to their problem. What is The Venture? The Venture was started in 1978 when local young people […]