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As a non-profit organisation, your time, money and resources are important. Choosing the right productivity platform is crucial to streamlining work, improving collaboration across staff and teams, and optimising resource management. A productivity platform is an application or program that lets you produce and create documents, graphs, presentations, databases, etc. The two leading platforms are […]

This resource is for: People working in small charities who are in charge of collections of information, support or guidance. People involved in creating new how to guides or other similar content  It covers: Why you should test your content When you should use this kind of testing Who you should test with Methods to […]

This resource is for: It covers: What we mean by trauma informed design Due in part to its infancy as a concept, there is no single definition of trauma informed design. But there is growing awareness of its importance.  Before we look to understand trauma informed design, we must first understand trauma. At its simplest, […]

This resource is for anyone responsible for a website or other digital media at your non-profit. It covers how to identify barriers that prevent, limit or block people from achieving their goals on your website. This isn’t a technical guide. Once you know what to look for you can identify the most common barriers visually […]

This resource is for design leads and service managers who already understand the problems their users are facing and want to come up with ideas to help solve them. It covers: What you need to think about before, during and after ideation Different ideation techniques How to decide which of your ideas you want to […]

To be effective in what we do, we must reach the people who need us. To achieve that reach we must be accessible and inclusive. Ensuring that no one is excluded from what we offer. It sounds straightforward but what does it mean in a digital world? What exactly is ‘accessibility’ and how does it relate […]

Journey mapping is a method for documenting the step-by-step journey of using a service. It’s a great way to understand in detail the experiences of your service users. You can use journey mapping to capture and describe 2 types of experiences: ‍Current (or ‘as-is’) journey mapping creates a step-by-step map of how somebody uses a service […]

This resource is for people who plan, manage or commission digital services. It will give you: We’re good at focussing on creating social impact through digital services. But we also need to consider their environmental footprint and how they contribute to carbon emissions. Global internet usage makes up 3.7% of global CO2 emissions. This is […]

Developing a digital strategy brings change.  Change to the roles people play. Change to how your people and teams interact. Changes to the work you do. Changes to how you and your people work together. As you think about and implement these changes your people will need some care and support.  A lot of this […]

Journey mapping is a method for documenting the step-by-step journey of using a service. There are two types of journey mapping: Current journey mapping creates a step-by-step map of how somebody currently uses a service.   Future journey mapping maps the ideal future service experience you would like to create for your users This article covers […]

This resource is for: Leaders of small charities who need a digital strategy but do not know where to start Digital or data leads who need their organisation to make the most of digital opportunities It covers: What is a digital strategy? Understand your organisation’s situation and its needs Making your strategy a process not […]

This resource is for: People in small charities who are interested in open working but are unsure where to start Anyone wanting to understand the benefits of open working to their organisation It includes practical examples to help you put in place open working practices.  By the end of this guide, you will understand how […]