Designing digital services: next steps

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Charity website design critique #1: Quaker Social Action

Examples of good and bad design on a charity website. 16 points, 15 minute video walkthrough, full crit video, and more.

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Charity website design critique #2: Reach Volunteering

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How to run a co-design session

What, why, when, how to run a co-design session. Plus the best session plans we could find.

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Trauma informed design principles: how to apply them in your work

Re-cap on what trauma-informed design is. Learn tips on how its principles can be applied. Access resources to learn more.

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How to use content design to help people access your services more easily

The words you choose matter when it comes to helping people to use your services. Here's how to make sure you get your language right.

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Trauma-informed design: an introduction for non-profits

Learn about trauma-informed design and how it applies to your service delivery. Read Chayn’s principles. Choose from 7 resources to continue your learning.

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An introduction to holistic design

User-centred design is at the heart of a lot of digital philosophy. But users don't exist in isolation, they're embedded in communities and systems. We explore what this means for good design. Holistic design.

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An introduction to relational wellbeing and human connection in online services

Online services are amazing but they can't provide all the things face-to-face services do. We're losing some of the empathy that comes from the flow of human connection - what we call relational wellbeing.

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How to manage the initiation phase of a new digital project

The project initiation phase is about starting your new project well. Too often it doesn't happen, or doesn't happen right. Bex Rae-Evans explains how to run a good one.

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Why readability is important for your charity

How to write readable content, so people who use your charity’s services can get what they need from it.

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How to prioritise what to develop next in your digital service or website

Using user stories and a simple framework.

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How to replace your drop-in service with an online chat

What if we said that you could set-up an online version of a face-to-face drop in, right now, using an off-the-shelf digital platform?Well you can, with our seven-step guide to setting up online chat for your beneficiaries.