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Designing digital services: next steps

What digital service design means. How it's different. Why it's the best way to create online services that people need and want to use. Free learn design thinking course.

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An introduction to holistic design

User-centred design is at the heart of a lot of digital philosophy. But users don't exist in isolation, they're embedded in communities and systems. We explore what this means for good design. Holistic design.

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An introduction to relational wellbeing and human connection in online services

Online services are amazing but they can't provide all the things face-to-face services do. We're losing some of the empathy that comes from the flow of human connection - what we call relational wellbeing.

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How to manage the initiation phase of a new digital project

The project initiation phase is about starting your new project well. Too often it doesn't happen, or doesn't happen right. Bex Rae-Evans explains how to run a good one.

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Why readability is important for your charity

How to write readable content, so people who use your charity’s services can get what they need from it.

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How to prioritise what to develop next in your digital service or website

Using user stories and a simple framework.

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How to replace your drop-in service with an online chat

What if we said that you could set-up an online version of a face-to-face drop in, right now, using an off-the-shelf digital platform?Well you can, with our seven-step guide to setting up online chat for your beneficiaries.