Pwnc Adnoddau

Cynllunio gwasanaethau digidol - y pethau sylfaenol

Beth yw ystyr cynllunio gwasanaeth digidol a sut mae'n wahanol. Pam mai dyma’r ffordd orau i greu gwasanaethau ar-lein mae pobl angen ac eisiau defnyddio.

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Cyd-gynllunio: Sut i Gynnwys Pobl wrth Gynllunio a Gwella Agweddau Digidol o’ch Gwasanaethau

7 ffordd i ymchwilio a dylunio gweithgareddau gyda'r bobl rydych chi'n eu cefnogi neu rhanddeiliaid eraill. Mae'n cynnwys adnoddau ar gyfer ymchwil gyda defnyddwyr, syniadaeth, gweithdai cyd-ddylunio a gweithgareddau eraill.

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Ideation: how to generate ideas when trying to solve a problem through digital

What you need to think about when you ideate. Different ideation techniques. How to decide which of your ideas you want to test.

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Current journey mapping: how to uncover your users’ experience of your service

Map people’s service experiences so you can improve them. Generate new insights into what people want and need from your service. Imagine new experiences and journeys for them.

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Sut i Leihau Effaith Amgylcheddol Eich Gwefan Neu Wasanaeth Digidol

Ystyriaethau allweddol o ran yr hinsawdd a'r amgylchedd ar gyfer cynllunio, dylunio, rheoli a chaffael gwasanaethau digidol.

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Future journey mapping: how to create an ideal service experience for your users

Using insights from current journey mapping, create an ideal future service experience by fixing the difficulties people have in using your services.

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Beth yw Cynllunio Gwasanaeth?

Beth yw ystyr cynllunio gwasanaeth. Sut i'w ddefnyddio yn eich sefydliad. Sut i gynllunio gwasanaeth sy'n canolbwyntio ar y defnyddiwr.

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Why good content design is important for your charity

What is content design? Making your website easier to use with good content. Examples of good and bad content design.

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Why design is more important than digital for charities

Why design is more important than digital, and how to start thinking ‘design first’ rather than ‘digital first’.

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7 pieces of advice for charities looking to build digital services for the first time

Pearls of wisdom from charity digital old timers who've been there and done it.

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From Service Design to Donald Duck design: what the jargon means

A charity guide to seven different types of design. All design disciplines are similar.

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Sut Gall Sgrialfwrdd a Beic Modur Eich Addysgu am Gynllunio Gwasanaethau Digidol

Nid oes rhaid i chi fod yn ddylunydd i ddeall egwyddorion cynllunio gwasanaethau digidol. Dyma sut y gall sgrialfwrdd eich helpu i ddysgu.

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How to build online communities for your service users

Tips on bringing your service users together online.