Pwnc Adnoddau

Cynllunio gwasanaethau digidol - y pethau sylfaenol

Beth yw ystyr cynllunio gwasanaeth digidol a sut mae'n wahanol. Pam mai dyma’r ffordd orau i greu gwasanaethau ar-lein mae pobl angen ac eisiau defnyddio.

Adnodd

Cyd-ddylunio: sut i gynnwys pobl wrth ddylunio a gwella agweddau digidol o’ch gwasanaethau

7 ffordd i ymchwilio a dylunio gweithgareddau gyda'r bobl rydych chi'n eu cefnogi neu rhanddeiliaid eraill. Mae'n cynnwys adnoddau ar gyfer ymchwil gyda defnyddwyr, syniadaeth, gweithdai cyd-ddylunio a gweithgareddau eraill.

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Ideation: how to generate ideas when trying to solve a problem through digital

What you need to think about when you ideate. Different ideation techniques. How to decide which of your ideas you want to test.

Adnodd

Current journey mapping: how to uncover your users’ experience of your service

Map people’s service experiences so you can improve them. Generate new insights into what people want and need from your service. Imagine new experiences and journeys for them.

Adnodd

How to minimise the environmental impact of your website or digital service

Key climate and environmental considerations for planning, designing, managing and procuring digital services.

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Learn prototyping: how to use an experimentation mindset to create new digital things that work

New website, CRM or online service? Will you build it the old way? Or will you experiment with prototypes? A 27 minute micro-teach video session for charities.

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Future journey mapping: how to create an ideal service experience for your users

Using insights from current journey mapping, create an ideal future service experience by fixing the difficulties people have in using your services.

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What is Service Design?

What service design means. How to use service design in your organisation. How to design more user-centred services.

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Why good content design is important for your charity

What is content design? Making your website easier to use with good content. Examples of good and bad content design.

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How to build online communities for your service users

Tips on bringing your service users together online.

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How to embed collaboration in the design process

How to approach a shared solution from alternative perspectives. Provide opportunities for reflection, synthesis and shared working.

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Sut gall sgrialfwrdd a beic modur eich addysgu am gynllunio gwasanaethau digidol

Nid oes rhaid i chi fod yn ddylunydd i ddeall egwyddorion cynllunio gwasanaethau digidol. Dyma sut y gall sgrialfwrdd eich helpu i ddysgu.

Adnodd

Iterative development: its philosophy and benefits

Why you should develop digital services incrementally and test often with users. Avoid big project plans, work in small cyclical stages. Part of agile working.