Pwnc Adnoddau

Cynllunio gwasanaethau digidol - y pethau sylfaenol

Beth yw ystyr cynllunio gwasanaeth digidol a sut mae'n wahanol. Pam mai dyma’r ffordd orau i greu gwasanaethau ar-lein mae pobl angen ac eisiau defnyddio.

Adnodd

Cyd-gynllunio: sut i gynnwys pobl wrth gynllunio a gwella agweddau digidol o’ch gwasanaethau

7 ffordd i ymchwilio a dylunio gweithgareddau gyda'r bobl rydych chi'n eu cefnogi neu rhanddeiliaid eraill. Mae'n cynnwys adnoddau ar gyfer ymchwil gyda defnyddwyr, syniadaeth, gweithdai cyd-ddylunio a gweithgareddau eraill.

Adnodd

Ideation: how to generate ideas when trying to solve a problem through digital

What you need to think about when you ideate. Different ideation techniques. How to decide which of your ideas you want to test.

Adnodd

Current journey mapping: how to uncover your users’ experience of your service

Map people’s service experiences so you can improve them. Generate new insights into what people want and need from your service. Imagine new experiences and journeys for them.

Adnodd

How to minimise the environmental impact of your website or digital service

Key climate and environmental considerations for planning, designing, managing and procuring digital services.

Adnodd

Learn prototyping: how to use an experimentation mindset to create new digital things that work

New website, CRM or online service? Will you build it the old way? Or will you experiment with prototypes? A 27 minute micro-teach video session for charities.

Adnodd

Future journey mapping: how to create an ideal service experience for your users

Using insights from current journey mapping, create an ideal future service experience by fixing the difficulties people have in using your services.

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What is Service Design?

What service design means. How to use service design in your organisation. How to design more user-centred services.

Adnodd

Why good content design is important for your charity

What is content design? Making your website easier to use with good content. Examples of good and bad content design.

Adnodd

Service design: 3 ways to test your assumptions

What fast food, fast drivers and hasty breakups can teach us about assumptions. Knowledge boards, assumption testing and more help.

Adnodd

What is UX and why does it matter?

What UX stands for. Design disciplines that work to create good UX. The UX design process.

Adnodd

7 pieces of advice for charities looking to build digital services for the first time

Pearls of wisdom from charity digital old timers who've been there and done it.

Adnodd

Why design is more important than digital for charities

Why design is more important than digital, and how to start thinking ‘design first’ rather than ‘digital first’.