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Service design embraces uncertainty. There’s so much we don’t know at the beginning of a project. Even after doing good user research you still can’t be sure how your users will respond or how much your service will meet their needs. That’s why designing iteratively is important. “Iterative design is a design methodology based on […]

Pre-Covid-19 we talked a lot about ‘charity digital’ and ‘online service delivery’.  Since Covid-19 we’ve been talking even more. Because, as a sector, we’ve turned enmasse to digital to solve our pandemic-induced service challenges.  Challenging. Purposeful. Amazing.  However we don’t talk much about design.  Probably we should. Because good digital always relies on good design. […]

When I was growing up in the West of Ireland in the 1970s, a new company started called Digital Equipment Corporation. It became known locally as ‘Digital’, and 600 people worked there when it opened.  These days, around the world, nearly everyone I know works at a variation of ‘Digital’, using technology and some of […]

Psychological safety improves team performance. It has particular value for teams collaborating on digital projects. This resource is for: Senior leaders wanting to create the conditions for digital transformation in their charity Team leaders who want to build high performing teams Team members Stakeholders who want to contribute to an open and productive team culture […]

Many of us will be familiar with the digital skills gap on charity boards. It’s a common challenge that we hear from many. As is lack of diversity. As is user research with diverse communities when designing digital services. 1. Digital skills at board level: the problem The 2022 Charity Digital Skills Report quantifies the […]

So you need to get a project done? You have all the agile certification training, the process maps and a thousand-card backlog. But most of all, you have a team. How do you get them to deliver?  You don’t. You enable them to do it.  Simple, right? So how do you lead a successful digital […]

If you want your charity to succeed with digital, it’s really important to get staff on board. This is often an issue when a charity introduces new technology or tools or ways of working. For one reason or another, staff may have reservations, and have to be persuaded. It’s a big problem. Because if the […]

In many charities, a key step on the digital journey is getting support from senior leaders. If the chief executive and board don’t buy in, progress will be slower. In some charities, this isn’t a barrier. The chief executive is where it all starts. They’re the one who demands the introduction of new technologies and […]

This article will help you write a strong digital funding application. Its tips will help you apply both to digitally confident funders and those with less experience.  You should read this article after reading How to get ready to apply for digital grant funding. Implement its advice before you start your application. That way you […]

An inclusive learning experience considers your audience and the barriers or challenges they may face when engaging with learning.  Why inclusive learning experiences are important This is particularly important online, as you have less information and context about your learners and no longer have the immediate cues as to any barriers they may be experiencing.  […]

Here at Galloway’s, we’ve been working on a project to help visually impaired users who don’t normally use assistive technology. It’s taught us a lot about accessibility and support for individuals. Accessibility is particularly important for charities whose service users are likely to have a disability. But we feel it should be something that all […]

1. Housekeeping When creating a presentation, add an Accessibility placeholder slide within your deck that references the following: Facilitators should allow participants to contribute either verbally or through text Provide information on task expectations/Consider providing clarity on what is ‘enough’ Offer mixed methods of input Allow for at least a 5 min break for every […]