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This video will teach you about GDPR and managing data. You’ll learn why a lot of it is common sense. By the end you’ll have a basic understanding of everything you need to understand and comply with GDPR in your organisation. It’s led by Lucy Knight and Martin Howitt from The Data Place. It was […]

Charities collect a lot of information every day – and analysing this data can transform their services for the better. But where should you start? What do we mean by data and data science, and how can you tell if your organisation would benefit from using it? DataKind UK and the Data Collective help to […]

Service design embraces uncertainty. There’s so much we don’t know at the beginning of a project. Even after doing good user research you still can’t be sure how your users will respond or how much your service will meet their needs. That’s why designing iteratively is important. “Iterative design is a design methodology based on […]

Pre-Covid-19 we talked a lot about ‘charity digital’ and ‘online service delivery’.  Since Covid-19 we’ve been talking even more. Because, as a sector, we’ve turned enmasse to digital to solve our pandemic-induced service challenges.  Challenging. Purposeful. Amazing.  However we don’t talk much about design.  Probably we should. Because good digital always relies on good design. […]

A few months ago I was looking to curate some advice for a client. Their organisation was in the early phases of digital transformation – by which I mean the to move to using technology in a more strategic way for the entire organisation. The organisation was large, extremely complex, and in some ways quite […]

When I was growing up in the West of Ireland in the 1970s, a new company started called Digital Equipment Corporation. It became known locally as ‘Digital’, and 600 people worked there when it opened. These days, around the world, nearly everyone I know works at a variation of ‘Digital’, using technology and some of […]

Psychological safety improves team performance. It has particular value for teams collaborating on digital projects. This resource is for: Senior leaders wanting to create the conditions for digital transformation in their charity Team leaders who want to build high performing teams Team members Stakeholders who want to contribute to an open and productive team culture […]

Many of us will be familiar with the digital skills gap on charity boards. It’s a common challenge that we hear from many. As is lack of diversity. As is user research with diverse communities when designing digital services. 1. Digital skills at board level: the problem The 2022 Charity Digital Skills Report quantifies the […]

So you need to get a project done? You have all the agile certification training, the process maps and a thousand-card backlog. But most of all, you have a team. How do you get them to deliver?  You don’t. You enable them to do it.  Simple, right? So how do you lead a successful digital […]

If you want your charity to succeed with digital, it’s really important to get staff on board. This is often an issue when a charity introduces new technology or tools or ways of working. For one reason or another, staff may have reservations, and have to be persuaded. It’s a big problem. Because if the […]

In many charities, a key step on the digital journey is getting support from senior leaders. If the chief executive and board don’t buy in, progress will be slower. In some charities, this isn’t a barrier. The chief executive is where it all starts. They’re the one who demands the introduction of new technologies and […]

This article will help you write a strong digital funding application. Its tips will help you apply both to digitally confident funders and those with less experience.  You should read this article after reading How to get ready to apply for digital grant funding. Implement its advice before you start your application. That way you […]