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This is a guide to running a good user interview. It follows on from our article about why you should do user interviews as part of your user research. It explains how to prepare for an interview and the types of questions to ask.  How to prepare for user interviews User interviews require good preparation. […]

Digital transformation is happening to every voluntary sector organisation in the UK. Many leaders are rising to the challenge and steering their organisation’s into a more digitally competent and stronger future. We see them saw them embracing change, experimenting rapidly and risking getting it wrong. This is exactly the trait Catalyst’s research has identified as […]

This resource is for digital leads and service managers who are responsible for involving stakeholders in designing and improving digital services. Stakeholders could be the people you support, colleagues, partners or even trustees. It offers help with 7 possible challenges or situations you might encounter. You might be exploring a new service and need to […]

This resource is for digital, website or communication leads who need to plan and update their organisation’s website. It offers help with 5 challenges your site could be facing. You could be looking to make small improvements, have a nagging hunch that some elements aren’t working, or be considering a full redesign.  For each challenge […]

In this article we’ll share some examples of how you can use AI content tools (also known as Large Language Models) when creating content. This can bring you operational efficiencies, increased fundraising scope and more organisational impact. For those short on time, as of September 2023, our recommendation at Torchbox is to use OpenAI’s GPT-4 for […]

This resource will help you make your charity a positive place to work for people who are neurodivergent. It offers an approach to finding out what technology supports each person to do their work. You’ll find that making your organisation a better place to work for neurodivergent people makes it better for everyone.  Defining neurodiversity […]

This article explains how to boldly and bravely explain to anyone why digital costs are critical for your organisation. It shows you how to map digital costs to your strategic goals and position costs within a budget for your board or a funder. It will be most useful if you’ve already read part 1 and […]

It seems that everywhere you turn these days, people are talking about AI. But is artificial intelligence something third sector organisations in Wales should be looking into to help with their work? Read on to find out more. What is Artificial Intelligence (AI)? Think about AI as an intelligent computer brain that can learn and […]

This article will help you think about applying for digital funding. It’ll help you decide if you’re ready and get ready if you’re not. Getting ready to apply for digital funding is similar to preparing for any other application. You need to research the need, consider your project’s approach, and talk to funders. But it’s […]

This resource is for: It will show you how to identify metrics that give you: It will also give you tips for making metric tracking manageable. What is a meaningful metric? A meaningful metric is a metric that has practical value. It will: How is this different from monitoring and evaluation? Traditional monitoring and evaluation […]

A co-design session is a collaborative and creative design session. It brings users and other stakeholders into the design process. This article introduces how to run a session and links to more detailed, low-jargon guides. “It is a tool for discovery and exploring opportunities rather than producing final solutions. It aims to start discussion among […]

Where does your charity’s knowledge live? Is it dispersed across multiple tools, trapped in PDFs and Word files, and living in co-workers’ heads? Scattered, inaccessible knowledge is the reality for most charities today. We all know how frustrating it is when we can’t find that grant template or report we need. And how disruptive it […]