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Designing digital services: the basics

What digital service design means. How it's different. Why it's the best way to create online services that people need and want to use. Free learn design thinking course.

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What skateboards and motorbikes can teach us about designing digital services

You don’t have to be a designer to understand the principles of digital service design. And if you want to get digital funding it’s going to pay to understand them.

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From Service Design to Donald Duck design: what the jargon means

A charity guide to seven different types of design. All design disciplines are similar.

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Why design is more important than digital for charities

Why design is more important than digital, and how to start thinking ‘design first’ rather than ‘digital first’.

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How to build online communities for your service users

Tips on bringing your service users together online.

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How to embed collaboration in the design process

How to approach a shared solution from alternative perspectives. Provide opportunities for reflection, synthesis and shared working.