Resource Topic

Making services accessible

How to carry out user research and create personas and user need statements. So you can design online services that match people's needs and behaviours.

Topics

Resource

Accessibility: how to identify 3 common barriers on your charity’s website

Learn how to use colour, navigation and labelling to make your website or digital service more accessible.

Resource

Inclusive digital design: accessibility, assumptions and barriers

3 types of barriers. 7 types of assumptions. 3 inclusive design tips to remove barriers.

Resource

How to use content design to help people access your services more easily

The words you choose matter when it comes to helping people to use your services. Here's how to make sure you get your language right.

Resource

Why good content design is important for your charity

What is content design? Making your website easier to use with good content. Examples of good and bad content design.

Resource

Learn: How to be an accessible facilitator

8 ways to make the online events you facilitate consistent and accessible for your colleagues, volunteers and beneficiaries.

Resource

Why accessibility matters on your charity’s website

Why charity websites need to be accessible. How to make them accessible. how to deliver it.

Resource

Internet forums: how to take a safety first approach to connecting vulnerable people online

Building communities can be hard. If community members are in difficult situations it can be even harder. Sometimes independent internet forums are the solution.

Resource

Trauma-informed design: an introduction for non-profits

Learn about trauma-informed design and how it applies to your service delivery. Read Chayn’s principles. Choose from 7 resources to continue your learning.