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Two staff members from Kidscape giving a presentation. The slide says 'we knew we wanted to help young people. We just didn't know how yet.'
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Third Sector Digital

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TSD Case Studies

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Service Design

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TSD Training

Halyna Soltys | 10 April 2025

ProMo Cymru supported Kidscape in developing a more effective support system for young people experiencing bullying, moving beyond single workshops to ongoing help. What was the problem? Kidscape is a charity focused on preventing bullying and protecting children. They provide resources, training, and support to children, families, and professionals to create safer environments. Their work […]

Two staff members from Grŵp Cynefin giving a presentation
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TSD Training

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Third Sector Digital

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TSD Case Studies

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Service Design

Halyna Soltys | 3 April 2025

ProMo Cymru supported Grŵp Cynefin in revamping their tenant app, ApCynefin, to better meet the needs of their users and enhance tenant engagement. What was the problem? Grŵp Cynefin provides a wide range of housing and community-focused services across North Wales and North Powys. They offer diverse housing options, including homes for rent, sheltered housing, […]

Man typing on his keyboard at a desk
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Service Design

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Third Sector Digital

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TSD Case Studies

Halyna Soltys | 27 March 2025

ProMo Cymru supported ELITE in transforming communication with their service users, leading to improved engagement and support. What was the problem? ELITE Supported Employment is a charity empowering disabled and disadvantaged people across South, Mid and West Wales. They support their service users with vocational opportunities, training and employment. Initially, they believed they needed an […]

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Third Sector Digital

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TSD Case Studies

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Service Design

Halyna Soltys | 13 March 2025

ProMo Cymru supported Conwy Connect (CC4LD) to move from frustrating spreadsheets to a user-friendly, bespoke CRM system. What was the problem? Conwy Connect for Learning Disabilities (CC4LD) was set up in 1997 to help promote the rights of people with a learning disability living in North Wales. Its aims include ensuring people have equality of […]

Group of professionals from different organisation sat around a table whilst a staff member from C3SC gives a presentation
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Third Sector Digital

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Service Design

Halyna Soltys | 17 January 2025

ProMo Cymru supported Cardiff Third Sector Council (C3SC) in examining their online social networking space to better understand the challenges their members face when building networks and seeking partnerships. What was the problem? Cardiff Third Sector Council (C3SC) are a third sector infrastructure body serving the Cardiff region. They provide third sector groups with tailored […]

Two people working on a joint table. One persons laptop screen is visible, and they are working on a website.
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Service Design

Tania Russell-Owen | 8 May 2024

Over the last few weeks, we’ve been promoting a new 6-month Digital Service Design Programme. We invited third sector organisations in Wales to apply. We’re now happy to reveal the successful applicants working to improve their service using digital. We were so impressed with the applications received that we extended the offer to six organisations rather […]

A playpark for children.
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TSD Case Studies

Halyna Soltys | 13 December 2023

This blog is a case study from our DigiCymru service, which offers free, short, 1-to-1 support to third-sector organisations in Wales. The Venture is just one organisation that has contacted the service to ask for advice and help to find solutions to their problem. What is The Venture? The Venture was started in 1978 when local young people […]