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If you’re working with people you’re likely to be capturing their personal data. This type of data holds insights into them and your impact on their lives. Analysing it for insights can help improve your services but this also brings risks. This resource explores those risks and gives recommendations on overcoming them. This resource is […]

There are many benefits to using the cloud. The chances are you already use it and would benefit from using it more. This article explains what the cloud is and helps you decide if it’s right for your charity. About the cloud The cloud is a term for describing software and services that run on […]

Humans have three ways of making decisions. Body-based – when you make a decision without even thinking. Your body’s system has already made a decision for you. Whether you want to or not. Feeling-based – when you make a choice based on how it feels, perhaps your gut. It’s hard to explain why you’re making […]

This resource is for: digital, website or communication leads who are responsible for the websites of the charity they support managers, who have subject knowledge of, and are responsible for, services  frontline support workers, or other subject matter experts, who might be asked to help with website content It covers: what we mean by jargon […]

This resource is for: digital, website or communication leads who need to plan, edit and publish, static advice content for the charity they support subject specialists or frontline support workers who want their charity to provide more information or advice online.  It covers: What we mean by static advice content How to decide whether it’s a […]

This resource is for: Anyone running user research for their organisation, who is wondering if they could do it in a group format. It’s best if you’re familiar with the general principles of user research. If you aren’t, start with this Catalyst article. It covers: Why user research training often teaches people to avoid running […]

This resource is for managers, project workers, and digital leads in charities who want to build a collaborative culture in their digital projects.  It covers: What is collaboration? A useful working definition.  Is it worth it? Short answer, yes. 8 practical steps, each with tools and activities Collaborative decision making and why it matters What […]

This resource is for: People in small charities who are starting user research and are unsure where to begin. Anyone wanting to understand what is involved in participant recruitment It covers: Where to find user research participants Communicating with participants Incentivising participants By the end of this guide, you will understand how to get started […]

Listening to your users — to their needs, goals, and motivations — is interesting and invaluable. But listening is only the beginning. Once you’ve undertaken user research you need to understand what it means. Synthesising it will help you do this. What is synthesis? Synthesis is a way of processing what you’ve learned and deciding […]

This resource is for: People working in small charities developing collections of information, support, guidance or blogs People new to user research who want new ideas to support content design It covers: An overview of standard card sorting 3 ways to use card sorting to help you design your content Resources to help you learn […]

This resource is for people: working on digital projects with freelancers or agencies thinking about improving how digital projects work at their organisation It covers: Perspectives from 4 different developers Resources about best practices on digital projects. Understanding an organisation properly – Chris Wilson – Effini Effini is a data science organisation that focuses on […]

If you’re looking for ways to create professional-looking visual content cheaply and quickly, check out the collection of AI features on Canva. This is an excellent place to start if you need help improving your designs. Jump to: What is Canva, and why is it beneficial for nonprofits? Canva is a great entry-level graphic design tool, […]