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Designing digital services: the basics

What digital service design means. How it's different. Why it's the best way to create online services that people need and want to use. Free learn design thinking course.

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Co-design: how to involve people in designing and improving the digital parts of your services

7 ways to do research and design activities with the people you support or any other stakeholder. Includes resources for user research, ideation, co-design workshops and other activities.

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Ideation: how to generate ideas when trying to solve a problem through digital

What you need to think about when you ideate. Different ideation techniques. How to decide which of your ideas you want to test.

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Current journey mapping: how to uncover your users’ experience of your service

Map people’s service experiences so you can improve them. Generate new insights into what people want and need from your service. Imagine new experiences and journeys for them.

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How to minimise the environmental impact of your website or digital service

Key climate and environmental considerations for planning, designing, managing and procuring digital services.

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Learn prototyping: how to use an experimentation mindset to create new digital things that work

New website, CRM or online service? Will you build it the old way? Or will you experiment with prototypes? A 27 minute micro-teach video session for charities.

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Future journey mapping: how to create an ideal service experience for your users

Using insights from current journey mapping, create an ideal future service experience by fixing the difficulties people have in using your services.

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What is Service Design?

What service design means. How to use service design in your organisation. How to design more user-centred services.

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Why good content design is important for your charity

What is content design? Making your website easier to use with good content. Examples of good and bad content design.

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How to embed collaboration in the design process

How to approach a shared solution from alternative perspectives. Provide opportunities for reflection, synthesis and shared working.

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Iterative development: its philosophy and benefits

Why you should develop digital services incrementally and test often with users. Avoid big project plans, work in small cyclical stages. Part of agile working.

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Service design: 3 ways to test your assumptions

What fast food, fast drivers and hasty breakups can teach us about assumptions. Knowledge boards, assumption testing and more help.

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7 pieces of advice for charities looking to build digital services for the first time

Pearls of wisdom from charity digital old timers who've been there and done it.