Resource Topic

Designing digital services: the basics

What digital service design means. How it's different. Why it's the best way to create online services that people need and want to use. Free learn design thinking course.

Resource

Co-design: how to involve people in designing and improving the digital parts of your services

7 ways to do research and design activities with the people you support or any other stakeholder. Includes resources for user research, ideation, co-design workshops and other activities.

Resource

Ideation: how to generate ideas when trying to solve a problem through digital

What you need to think about when you ideate. Different ideation techniques. How to decide which of your ideas you want to test.

Resource

Current journey mapping: how to uncover your users’ experience of your service

Map people’s service experiences so you can improve them. Generate new insights into what people want and need from your service. Imagine new experiences and journeys for them.

Resource

How to minimise the environmental impact of your website or digital service

Key climate and environmental considerations for planning, designing, managing and procuring digital services.

Resource

Learn prototyping: how to use an experimentation mindset to create new digital things that work

New website, CRM or online service? Will you build it the old way? Or will you experiment with prototypes? A 27 minute micro-teach video session for charities.

Resource

Future journey mapping: how to create an ideal service experience for your users

Using insights from current journey mapping, create an ideal future service experience by fixing the difficulties people have in using your services.

Resource

What is Service Design?

What service design means. How to use service design in your organisation. How to design more user-centred services.

Resource

Why good content design is important for your charity

What is content design? Making your website easier to use with good content. Examples of good and bad content design.

Resource

Why design is more important than digital for charities

Why design is more important than digital, and how to start thinking ‘design first’ rather than ‘digital first’.

Resource

How to build online communities for your service users

Tips on bringing your service users together online.

Resource

How to embed collaboration in the design process

How to approach a shared solution from alternative perspectives. Provide opportunities for reflection, synthesis and shared working.

Resource

Iterative development: its philosophy and benefits

Why you should develop digital services incrementally and test often with users. Avoid big project plans, work in small cyclical stages. Part of agile working.