Resource Topic
Resource
7 ways to do research and design activities with the people you support or any other stakeholder. Includes resources for user research, ideation, co-design workshops and other activities.
What you need to think about when you ideate. Different ideation techniques. How to decide which of your ideas you want to test.
Map people’s service experiences so you can improve them. Generate new insights into what people want and need from your service. Imagine new experiences and journeys for them.
Key climate and environmental considerations for planning, designing, managing and procuring digital services.
Using insights from current journey mapping, create an ideal future service experience by fixing the difficulties people have in using your services.
What service design means. How to use service design in your organisation. How to design more user-centred services.
What is content design? Making your website easier to use with good content. Examples of good and bad content design.
What UX stands for. Design disciplines that work to create good UX. The UX design process.
Pearls of wisdom from charity digital old timers who've been there and done it.
You don’t have to be a designer to understand the principles of digital service design. And if you want to get digital funding it’s going to pay to understand them.
Why design is more important than digital, and how to start thinking ‘design first’ rather than ‘digital first’.
A charity guide to seven different types of design. All design disciplines are similar.
Charity number: 1094652Company number: 01816889
