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Designing digital services: the basics

What digital service design means. How it's different. Why it's the best way to create online services that people need and want to use. Free learn design thinking course.

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How to build online communities for your service users

Tips on bringing your service users together online.

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How to embed collaboration in the design process

How to approach a shared solution from alternative perspectives. Provide opportunities for reflection, synthesis and shared working.

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Iterative development: its philosophy and benefits

Why you should develop digital services incrementally and test often with users. Avoid big project plans, work in small cyclical stages. Part of agile working.

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Service design: 3 ways to test your assumptions

What fast food, fast drivers and hasty breakups can teach us about assumptions. Knowledge boards, assumption testing and more help.

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7 pieces of advice for charities looking to build digital services for the first time

Pearls of wisdom from charity digital old timers who've been there and done it.