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Making services inclusive

What digital service design means. How it's different. Why it's the best way to create online services that people need and want to use. Free learn design thinking course.

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Digital inclusion: help with 6 common challenges

A curated guide to making your digital practices and services more inclusive.
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Digital Champions: one of the best approaches to creating digital inclusion

An introduction to a model that any charity can adopt and implement, with benefits for staff and users.
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Trauma informed design principles: how to apply them in your work

Re-cap on what trauma-informed design is. Learn tips on how its principles can be applied. Access resources to learn more.
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Inclusive digital design: accessibility, assumptions and barriers

3 types of barriers. 7 types of assumptions. 3 inclusive design tips to remove barriers.
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How to create anti-oppressive content

Part 2/2: 12 tips to help your writing go beyond being inclusive and become anti-oppressive. Ways to keep learning. Resources to dive deeper with.
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Want to be more inclusive? You need anti-oppressive content

Part 1/2: Language and power structures. Anti-oppressive thinking vs inclusive thinking. What anti-oppressive content looks like. (Part 1 of 2)
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Digital inclusion: a how to guide and slide deck

Slide deck and 'How to' pack from Good Things Foundation's June 2021 digital inclusion workshop
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How to create and deliver inclusive online learning

A guide to creating inclusive online learning experiences.