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You can learn to write readable content. Yes, you. Even if you don’t have ‘writer’ in your job title. And even if you’re used to more formal types of writing that use the technical language of your charity’s field – for example, reports and funding bids.  “Help people on their own terms. Use words they […]

This is a follow up to Website Crit #2: Reach Volunteering Website. It critiques the library part of their website. We’ve made our experts’ feedback open so you and others can learn from it. Thanks to Reach Volunteering for putting their library forward for this critique. What is Reach Volunteering’s volunteer project library?  Reach Volunteering […]

The Dementia UK site offers information and support for people affected by dementia. Shivy reviewed the usability and experience of three aspects of the site: Navigation  Homepage Helpline page We’ve made that feedback open so you and others can learn from it. Part 1. Navigation review Dementia UK weren’t sure if their site navigation was […]

Your website is more than a window into your charity. It’s a tool for identity, service delivery, and organisational growth. It’s even a tool for income generation if you choose it. Most importantly it’s a place for your users to get information that is relevant for them. “If your users don’t feel that your website’s […]

“I recommend you do user testing, because you are not the user of your website” – Jakob Nielsen, Nielsen Norman Group – the pioneers of website research If you believe your website needs redesigning, or if you’re mid-way through designing a new one then you should test its usability with your users. Testing your website […]

As we begin to take stock of the seismic changes that have taken place over the past 18 months, one thing is clear: digital is here to stay. And that means new collaborations between charities and digital agencies are springing up all the time, and new agencies are lending their expertise to the Tech for […]

Let’s be honest: hearing or reading jargon can be alienating and counter-productive. When you’re collaborating on a digital project, you’re probably going to be working across disciplines. The last thing you or anyone wants is to be intimidated by the language used in your catch up meetings. We all use sector-specific jargon without realising it; […]

Watch and learn Today’s video starts 3 minutes in and includes a Q&A session at 51 minutes. The principles, mindsets and methods it teaches applies to any moment, not only times of crisis. Download module 5 slides Download module 5 templates This video is part 5 of ‘Learn design thinking‘, a 5 module online course […]

Watch and learn The video automatically starts 4 minutes in and includes a Q&A session at 45 minutes. The principles, mindsets and methods it teaches applies to any moment, not only times of crisis. ‍Download module 4 slides Download module 4 templates This video is part 4 of ‘Learn design thinking‘, a 5 module online […]

Watch and learn The video automatically starts 3 minutes in. The principles, mindsets and methods it teaches applies to any moment, not only times of crisis. Download module 3 slides Download module 3 templates This video is part 3 of ‘Learn design thinking‘, a 5 module online course for charities. It was developed by Shift […]

Watch and learn The video includes a Q&A session at 52 minutes. The principles, mindsets and methods it teaches applies to any moment, not only times of uncertainty. Download module 2 slides Download module 2 templates This video is part 2 of ‘Learn design thinking‘, a 5 module online course for charities. It was developed […]

This is a self taught, online learning course made up of five modules. You can view and complete each module at your own pace. Watch and learn The principles, mindsets and methods it teaches applies to any moment, not only times of crisis.   Download the slides This video is part 1 of ‘Learn design […]